Sightbox Announced as Alliance Member

(ARLINGTON, Va.) - The Health Care Alliance for Patient Safety (Alliance) today announced that Sightbox is the organization’s newest member. Sightbox is an eye health membership service that partners with the patient and the patient’s doctor for an in-person eye health exam, vision test and contact lens fitting, to ensure the medical device is properly fitted, the prescription is verified and submitted by the doctor, and a safe and ample supply of contact lenses is delivered directly to the patient over the following twelve months.

“The Alliance is excited to welcome Sightbox as an associate member,” said Alliance Chair Deanna Alexander, O.D. “Sightbox recognizes the importance of comprehensive eye care and preserving the doctor-patient relationship so our patients continue to receive the highest quality eye care.”

Sightbox joins the Alliance as an associate member. Alliance founding members include leadership member the American Optometric Association, leadership member Johnson & Johnson Vision and associate member CooperVision. VSP joined the Alliance as a leadership member.

“We know that there is no replacement for a qualified eye care professional, and that the best quality eye care can only happen through a strong doctor-patient relationship,” said Travis Rush, CEO of Sightbox. “That is why we are proud to join the Alliance in helping to ensure that nothing gets in the way of high-quality eye care for patients.”

The Alliance was founded in 2018 to advocate for patient safety and to protect and defend the doctor-patient relationship – the essential foundation of personalized health care decision making. For more information, please visit www.PatientSafetyToday.com

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Texas AG Secures Action Against Unlawful Retailers

Texas Attorney General Ken Paxton secured action from 37 retailers who were selling unlawful and potentially dangerous contact lenses in Texas. The businesses have made refunds available to affected people and will pay more than $140,000 in civil penalties and attorneys’ fees to the state of Texas. The AG’s Consumer Protection Division recommends that patients “always visit a licensed optometrist…for proper fitting of contact lenses.”

An investigation in March 2016 by the AG's office began after the San Antonio Police Department discovered over 20 retailers selling contact lenses without requiring prescriptions. Following information stemming from this investigation, the attorney general's office was able to find further rulebreaking from contact lens distributors, located primarily in San Antonio, Houston, and Dallas. 

Read the full press release on the Texas Attorney General website. You can also find the full list of the 37 targeted store owners and wholesale distribution companies here.


Congressional Letter to the FTC on Contact Lens Rule

54 members of Congress sent a letter to the chairman of the Federal Trade Commission, voicing concerns about the failures to protect patient health and safety under proposed changes to the Contact Lens Rule. The full text of the letter is below, and the letter can be viewed here. 




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APS Champions Patient Safety in D.C.

(ALRINGTON, Va.) - The Health Care Alliance for Patient Safety (Alliance) this week held its “Day on the Hill,” with vision doctors from across the United States sharing insights and data with policy makers.

Esteemed doctors of optometry representing the Alliance met with White House officials, Members of Congress, Congressional staff and health regulators, discussing the importance of maintaining a strong doctor-patient relationship, the necessity of safe, healthy and effective use of medical devices, protecting prescription integrity and regulatory enforcement.

Dr. Jim DeVleming and Dr. Jacquie Bowen met with White House staff to both President Donald J. Trump and Vice President Michael R. Pence, briefing them on the Alliance’s legislative and regulatory priorities.

As some Alliance leaders were at the White House, others went to Capitol Hill to meet with Members of Congress. Following meetings with individual Members, Alliance Chair Deanna Alexander, O.D., moderated an informative panel at the Rayburn House Office Building. The panel included Michele L. Andrews, O.D., CooperVision; Carol L. Alexander, O.D, Johnson & Johnson Vision Care; and the immediate Past-President of Contact Lens & Cornea Section of the American Optometric Association, Jeffrey Sonsino, O.D.

The panel called attention to the proposed Contact Lens Rule, which is currently under consideration by the Federal Trade Commission (FTC). Attendees were surprised to learn of how some online retailers bend current rules.

The panel explored the need to reform rules surrounding the prescription verification process, illustrating how rules are bent by playing a recording of a robocall from Jan. 1, 2018 – a national holiday in which most businesses are closed. This recording demonstrates retailers using computer-generated recordings that lack basic, necessary information like a patent’s name, to verify prescriptions.

As the panel pointed out, it is impossible to verify a prescription if a vision doctor is not given the name of the individual to crosscheck the prescription details. In addition, the robocall audio is nearly unintelligible even when listening intently for content. The robocall can be downloaded here: http://bit.ly/2KewJxQ

The panel also shared an informational video produced by the Centers for Disease Control and Prevention (CDC), which highlights the importance of proper contact lens care. In the CDC’s video, a University of Alabama football player shares his story about how improper care led to Acanthamoeba keratitis, an infection of the eye. This condition has caused permanent vision loss for the patient and will require him to have a major eye procedure in an effort to restore vision.

The “Day on the Hill” and Congressional briefing concluded with panelists and Alliance champions urging attendees to encourage the FTC to consider these and other examples when finalizing the Contact Lens Rule. Following the briefing, panelists took questions from Congressional staffers.

Interested parties can access photos of Alliance champions advocating for patient safety here: http://bit.ly/2HxNaDM. Photo credit can be attributed to the Health Care Alliance for Patient Safety. 

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APS Congressional Day on the Hill

The Health Care Alliance for Patient Safety (Alliance) this week held its “Day on the Hill,” with vision doctors from across the United States sharing insights and data with policy makers. Below are several scenes from our time spent with policy makers. 

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Hill Briefing on Contact Lens Safety

(ARLINGTON, VA) – The Health Care Alliance for Patient Safety (Alliance) will hold a congressional briefing on Tuesday, April 24, 2018, from Noon-1 p.m. in The Rayburn House Office Building, Room 2247, to discuss the importance of protecting the safety of patients who use contact lenses, which are regulated medical devices.

Attendees at the briefing will include vision care professionals, congressional staff and Alliance champions.

The briefing will include a panel that focuses on four key areas:

  1. Maintaining a strong doctor-patient relationship when it comes to contact lens prescriptions, especially with the emergence of dangerous, abusive or harmful medical device marketing practices that increase patients’ risk for harm.
  2. The importance of the safe, healthy and effective use of medical devices, including contact lenses, while discussing advancements in technology to create better patient outcomes.
  3. The recognition of the inviolability of a patient’s prescription, determined through consultation between a patient and his or her doctor.
  4. Regulatory enforcement and strengthening of patient health and safety rules and laws.

The panel will be moderated by Alliance Chair Deanna Alexander, O.D. The panelists will include:

  • Michele L. Andrews, OD – CooperVision, Senior Director, North America Professional and Academic Affairs
  • Carol L. Alexander, OD – Johnson & Johnson Vision, Director, Professional Education and Development
  • Jeff Sonsino, OD – American Optometric Association, Past- President of Contact Lens & Cornea Section; Private Practice, Nashville, TN

Congressional briefing details are as follows:

Tuesday, April 24, 2018

Noon: Health Care Alliance for Patient Safety holds Congressional Briefing on Safety of Contact Lenses as Regulated Medical Devices

The Rayburn House Office Building – Room 2247
45 Independence Ave., SW
Washington, D.C.

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APS Comments on Proposed FTC Rule

The Health Care Alliance for Patient Safety (“APS”) submits these comments in response to the above-referenced announced workshop and comment period to discuss competition in the contact lens market. With the announcement, the Commission requested comments from the public for purposes of reviewing the Contact Lens Rule as part of its 10-year review process.

APS is comprised of health care providers, medical device manufacturers, vision insurers and other organizations that support the need for heightened awareness regarding pressing threats to a patient’s health and safety. We recognize the need to educate consumers about the safety risks involved in wearing contact lenses. Our mission is to build awareness while advocating for enforcement of the law and other public policy solutions designed to safeguard public health. APS understands the need to provide both competition and safety in the sale of contact lenses. However, we are concerned that the FTC has not fully considered the overall safety risks associated with contact lens wear in an evolving marketplace. Our hope is that the March 7, 2018 workshop provided insight and avenues to ensure that the law is enforced without deterring technological advancements or undermining doctor-patient relationships.

When the Fairness to Contact Lens Consumers Act was signed into law in 2004, congressional intent was to promote competition of retail sales of contact lenses while decreasing the overall cost of purchasing contact lenses. At the same time, Congress sought to ensure that new developments in the market upheld a high quality of patient eye care. Unfortunately, APS believes certain aspects of the original congressional intent have not been met. In the FTC’s Proposed Rule Concerning the Contact Lens Rule (“Proposed Rule”) issued on December 7, 2016, the FTC failed to address several fundamental problems with the current contact lens market.

Specifically, APS is very concerned with several patient-safety issues regarding excessive-quantity sales, contact lens brand substitution and out-of-date communication methods that may undermine patient safety in the prescription passive-verification process. Individually, each of these issues pose significant threats to patient eye health. In addition, we are deeply concerned about the FTC’s proposed signed acknowledgment form for every contact lens wearer that will create additional and unnecessary burdens on our nation’s eye doctors while ultimately threatening access to care. As a whole, these issues create an environment where eye health problems become more prevalent due to patients’ growing disregard for regular eye health exams and the evaluation of contact lens interaction with patients’ eyes. In addition, this approach fails to follow congressional intent as well as scientific recommendations from the Food and Drug Administration (“FDA”) and the Centers for Disease Control and Prevention (“CDC”). This intent and these recommendations were put in place because inappropriate use of contact lenses can lead to serious eye injury, including impaired or full loss of vision. For this reason, the proper “Standard of Care” dictates that contact lens wearers receive periodic comprehensive eye exams to determine the proper ocular response and the continuation of safe contact lens.The push to devalue the doctor-patient relationship for contact lenses will lead to more patients experiencing adverse events based on either poor hygiene practices or changes in eye physiology, ultimately leading to more vision problems for contact lens wearers and possibly more Americans losing their vision.

Excessive Quantity Limits

The Commission has already acknowledged that online consumers receive notices to purchase more contact lenses in excess of the remaining life of their prescription. The Commission acknowledged a Johnson & Johnson Vision Care, Inc., survey showing that “58% of the online consumers that were surveyed indicated that they had received an email or letter from their retailer reminding them that their prescription was expiring soon and that the majority of these consumers had ordered more lenses as a result.”

It is essential for sellers to follow the terms and intent of contact lens prescriptions. If a prescription is written for one year, then the most a seller should be allowed to sell to a consumer during the life of that prescription should be 730 lenses. This underlining premise of quantity sales is based off the original intent of the law and the rules and requirements by the FDA and the FTC related to the integrity of prescriptions. This premise is also clearly implied in the FTC’s Rule by requiring sellers only to sell lenses “in accordance with a contact lens prescription.” APS also understands that emergency situations arise where patients need a limited refill to replace ripped or lost contact lenses. Fortunately, some states have provided precedence for these situations. The Texas Department of Health clarifies that a patient may receive a two-month extension of their current contact lens prescription if their doctor determines that an emergency exists. With this in mind, APS encourages the FTC to follow their own intent, enforce limitations on excessive contact lens quantities and issue a statement indicating the Commission’s clear intent regarding this Rule while following precedence. In following precedence, the APS asks the FTC, when acting on quantity limits, to defer to the patient-doctor relationship, which should hold the final decision for any patient health care decision.

Contact Lens Brand Substitution

As with Quantity Limits, the Commission has already acknowledged the serious consequences that come from freely substituting contact lenses. Contact lenses are not commodities, but rather Class II and Class III medical devices regulated by the FDA. Manufacturers and prescribers both agree that freely substituting contact lenses could result in significant injury including corneal ulcers and impaired or full loss of vision, but also undermine consumers’ confidence in the assurance that they are always receiving the exact lenses prescribed to them by their doctor.

The Commission has already decided that “unauthorized alterations violate the Rule as currently written, and thus there is no need to amend the Rule to address this issue.” Yet, given that the FTC has stated, “it is unclear how frequently illegal substitutions are occurring, or how many sellers are engaged in this activity,” the FTC has declined to take any further action to gather evidence of illegal substitutions.

APS recommends that the FTC seek further evidence of the illegal substitution of contact lenses, and increase enforcement efforts to correct any illegal action.

Out-of-Date Methods for Passive-Verification

In the proposed rule in December 2016, the FTC took the position that updates to the methods used in the verification process were not needed “because the current regulatory framework sufficiently prohibits the use of expired prescriptions.” APS believes the current advancements in technology allow for the FTC to issue guidance on new acceptable forms of verification, (e.g. emails) and disallow outdated forms of verification, like robocalls. Many of the outdated methods currently used do not constitute “direct communication” as intended by Congress.

APS supports the passive-verification process. However, advancements in technology now allow both sellers and prescribers to keep electronic health records. FTC action to modernize its guidance around passive-verification communication while excluding antiquated technology (e.g. robocalls) would provide greater documentation and the possibility of greater oversight in the verification process. Greater oversight, understanding and documentation will ultimately create a safer and more efficient environment for contact lens wearers and the verification of their prescriptions through clearer, concise and accurate communication between the prescriber and the seller.

Signed Acknowledgment

In the FTC’s proposed rule, the Commission proposed to require a signed acknowledgment form of prescription release that would allow the patient to acknowledge receipt of their contact lens prescription. In addition, the prescriber would be required to maintain this acknowledgement form for not less than three (3) years so they may be available for inspection by the FTC.

APS understands that the proposed requirement was in response to a small number of claims that suggest that prescribers were not freely giving patients their contact lens prescription as required under the law. In fact, the FTC itself conceded that “many reports of compliance and noncompliance are anecdotal and robust empirical data is sparse.” It is our belief that the Commission’s purpose for the signed acknowledgment form was to educate consumers of their rights while also subjecting doctors to spot investigations regarding the adherence to the law. APS believes that less intrusive means can be used to educate consumers of their rights to freely receive their prescriptions while also ensuring doctors follow the law.

Signage can inform patients of their rights under the law while at the same time providing a form of communication (e.g. phone number) to report any bad actors. This form of education is less intrusive and less burdensome while arguable more informative than a signed paper acknowledgment. APS urges the Commission to consider signage or other forms of educating consumers of their rights that are less intrusive and less burdensome than a signed acknowledgment form.


APS is encouraged by the FTC’s interest in gathering input from doctors, contact lens manufacturers, retailers, patients and health agencies like FDA and CDC, and we look forward to furthering discussions on how to better the contact lens market. The work that has been done over the last year is extremely important to ensure updates to the Contact Lens Rule prioritizes patient health and education.

APS asks the FTC to consider carefully the patient health risks that come with excessive quantity limits and free substitution. APS also asks that the FTC consider updates to methods used in the passive-verification system to ensure direct communication is accomplished and patients receive the correct contact lens prescription. Finally, APS would ask the FTC to consider other forms of educating patients of their rights under the law rather than a signed acknowledgment form. A signed acknowledgment form is intrusive to the doctor-patient relationship and is less effective to other forms that can achieve the same objective.

APS commends the FTC for their thoughtful review of these comments on the Proposed Rule and thanks the FTC for their time and consideration.

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Senator Roger Wicker Questions FTC Rule

On February 14, 2018, the Senate Commerce, Science, and Transportation Committee held the Federal Trade Commission Nominees Confirmation Hearing for the Federal Trade Commission (FTC) nominees: Rohit Chopra, Noah Phillips, Christine Wilson, and Joseph Simons, who was nominated to be the commission’s chair. The nominees provided testimony on a range of issues, including antitrust laws, prescription drug pricing, credit rating agencies, and the expansive influence of big tech companies like Google and Facebook.

This clip features Senator Roger Wicker (R-MS) questioning the nominees on modifications to the Contact Lens Rule currently under consideration by the FTC. 

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FDA Warns Opternative of Illegal Eye Exams

The Health Care Alliance for Patient Safety is pleased to learn that the Food and Drug Administration (FDA) has notified Opternative that their online eye examination is in violation of the Federal Food, Drug, and Cosmetic Act. Though APS supports the development of telehealth to offer better access to Americans, this action by the FDA further demonstrates that online applications cannot currently replace the benefit a patient receives from an in-person, comprehensive eye exam.

Our Alliance and member organizations – which include the American Optometric Association (AOA), Johnson & Johnson Vision, and CooperVision – will continue to advocate for policies that increase patient safety, promote access to quality health care and protect the doctor-patient relationship.

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J&J Offers Insight on Contact Lens Rule

Johnson & Johnson Vision President for North America, Peter Menziuso, provides his company's perspective on how the contact lens rule can continue to provide benefits to patients and promote the safe use of contact lenses.

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