Patient safety must remain utmost priority as technology evolves

(WASHINGTON) – The Health Care Alliance for Patient Safety (Alliance) today held an event titled “Evolution of Telehealth: Patient Awareness and Education” in Washington, DC, in conjunction with The Hill. Speakers and panelists continually advocated for synchronizing modern telehealth practices with a strong doctor-patient relationship – a win-win for patients who would see an
increase in health care access while also fostering better health outcomes.

“A bipartisan group of federal lawmakers, telehealth experts, and vision and health care professionals today made clear that even as technology makes us more connected, a strong doctor-patient relationship remains fundamental to treating existing medial ailments and improve health outcomes,” said Alliance Chairwoman Dr. Deanna Alexander, O.D. “The Alliance believes that increased usage of telemedicine can help increase access to healthcare, but technology must be used prudently and can’t be seen as a replacement for all in-person examinations and care.”

Panelists shared how regular consultation with a doctor is critically important to promoting patient health. In the vision health field, a staggering ninety-four percent of patients reported a change in their prescription since their last visit – meaning without a regular eye exam, the patient would have an incorrect prescription. Eye doctors can also determine over 270 underlying health conditions during an exam – like macular degeneration, diabetes, hypertension and glaucoma – making regular examinations crucial to preventative care.

Meanwhile, ill-advised online vision screenings increase the likelihood of poor-fitting lenses. A wrongly-fitted contact lens can cause blurred vision leading to blindness, open sores on the patient’s eyes, and bacterial and viral infections that could lead to vision loss.

Further, in-person consultations can assist with educating patients on proper vision health practices. The Centers for Disease Prevention and Prevention (CDC) has reported the troubling frequency of dangerous practices related to improper contact lens care, all of which can lead negative health conditions:

  • Fifty percent of patients wear contact lenses while sleeping
  • Fifty-five percent of patients improperly add contact solution to their cases, instead of emptying the case and using new, clean solution
  • Eighty-two percent of patients keep their contact lens cases longer than recommended

Event speakers included Congressman Buddy Carter (R-GA), Senator Bill Cassidy, M.D. (R-LA), Congresswoman Doris Matsui (D-CA), Mr. Peter Menziuso, President of North America for Johnson & Johnson Vision, and Co-Chair of the Health Care Alliance for Patient Safety, Dr. David Cockrell, Owner of Cockrell Eyecare Center in Stillwater, Okla., Susan Polan, Associate Executive Director, Public Affairs & Advocacy, American Public Health Association, Natasa Sokolovich, Executive Director, Telehealth, University of Pittsburgh and Samantha Zenlea, Senior Regulatory Policy Specialist, National Council on Aging.

Read the press release here. 

About the Health Care Alliance for Patient Safety

The Health Care Alliance for Patient Safety, founded in 2018, advocates for eye health and safety and elevates the doctor-patient relationship – the essential foundation of personal health care decision making. Members of the Alliance for Patient Safety work together to raise awareness and protect public health. Advancing policy and collaboration between leading eye health advocates, vision innovators and trusted voices is essential to elevate patient care.

The American Optometric Association (AOA) and Johnson & Johnson Vision joined as Leadership and Charter members. CooperVision, Inc. is an Associate and Charter member. VSP joined as a Leadership member. Sightbox is an Associate member.

To become a local advocate or to get involved in protecting patient safety, visit

FOR IMMEDIATE RELEASE: Thursday, September 27, 2018

Contact: Health Care Alliance for Patient Safety Press Team

[email protected]

Photos by Kris Tripplaar of The Hill